Thank you for choosing ECOVS （hereinafter “we” or “our”）services. We respect and protect the privacy rights of all internet users. So，we would like to show you through the ECOVS Privacy Policy (hereinafter referred to as "this Privacy Policy ") how we collect, use, save, share and transfer this information when you use our products and/or services，as well as howto manage your information.
This Privacy Policy is closely related to the ECOVS service you use and the various business functions included in the service (hereinafter referred to as "our products and / or services "). We hope you will read carefully and confirm that you fully understand the contents of this Privacy Policy before using our products and / or services. The relevant terms involved in this Privacy Policy are as concise as possible and provide links for further explanation for your better understanding. You begin to use or continue to use our products and / or services after we update this Privacy Policy (we will prompt you for updates), which means that you agree to the contents of this Privacy Policy (including updated versions) and that we collect, use, save and share your relevant information in accordance with this Privacy Policy.
Directory
1.The area of application
2.How do we collect and use your information
3.How do we use Cookies and similar technologies
4.How do we share, transfer, and publicly disclose your information
5.How do we protect and store your information
6.Your rights over your information
7.Protection of information of minors
8.Notification and amendment
9.How to Contact Us
1．The area of application
Please note that this Privacy Policy applies to the products and services we offer you through websites, clients and new forms emerging with the development of technology. If we and affiliated companies use ECOVS products or services ,but no independent Privacy Policy, this Privacy Policy also applies to this part of the product or service. If we and affiliated companies have a separate privacy policy for the products or services that provided to you, the corresponding privacy policy shall apply to the corresponding products or services.
2．How do we collect and use your information
To provide our product and services to you, we must/may process information about you, including information but not limited to: basic information (including personal Chinese name, personal English name, contact address, personal telephone number, email address); Personal identity information (including ID card, passport, Hong Kong and Macao Pass, Hong Kong and Macao Residents Pass to and from Mainland China, Mainland Residents Pass to and from Taiwan, Taiwan Residents Pass to and from Mainland China, Foreigners' Entry and Exit Permit, Driving License); Network identity identification information (including information subject account number, IP address, personal digital certificate); Personal property information (including order information and consumption records, warehouse outbound/inbound information, invoice mailing information, account opening bank information, recharge information, recharge currency, balance); Bank account information (including credit card and offline bank accounts); Personal location information (the user's time zone and national city area)；Third party platform information, including third-party sales platforms, logistics platforms, and other platforms necessary for ECOVS business development, including but not limited to third-party platform domain names, accounts, passwords, sales product information, AppID, AppKey, AppSecret
We will collect and use your information only for the following purposes:
（1）The circumstances that you are authorized to collect and use your information
Our products and / or services include core functions that include the functions necessary to achieve online shopping and the functions necessary to ensure transaction security. We may collect and use the following information about you to achieve these functions. If you do not provide relevant information, you will not be able to enjoy the products and / or services we provide. These including:
A、Functions necessary for online shopping.
（a）User registration ,authentication and password forgetting function.
When you register as an ECOVS user (including ECOVS suppliers, resellers, service providers, etc.), you need to provide us with at least the ECOVS account name and password you plan to use, as well as the phone number, email address, contact address, third-party sales platform, and product information of yourself or your company contact person. We will verify your identity by sending a text message verification code or email. Your account name is the account for logging into the ECOVS . You can modify and supplement your contact person, contact address, and other relevant information, all of which belong to your "account information".
If you are a supplier, after your registration is completed, you need to complete certification before you can start business. During the certification process, we will require you to submit relevant corporate or company documents. Including but not limited to the submission of ID card, passport, company registration certificate, registration number/enterprise credit code, registered address, etc. by the enterprise/legal representative. The ECOVS will review your ID information and authentication information to confirm whether the authentication has been passed. After the authentication is passed, the ECOVS saves your submitted document information until you cancel your account. You can also contact the ECOVS to modify your relevant information.
When you use the "forget password" function, we may collect your identity information, including but not limited to your account, email, etc., to verify your identity and help you reset your ECOVS account password.
（b）Display and search of commodity information
In order to let you quickly find the goods you need, we may collect the device information (language settings and region), browser type that you use our products and / or services to provide you with the best way to display the goods information. We will also use your above information to continuously improve and optimize the above functions.
You can also accurately find the goods or services you need through search. We will keep your search content for you to repeat or show you the goods or services associated with your search.
Please note that separate device information, browser type or search keyword information can not identify you, does not belong to your information, we have the right to use it for any purpose; only when your device information, browser type or search keyword information are used in combination with your other information and can identify you, during the combined use, we will treat your device information, browser type or search keyword information as your information, process and protect it in accordance with this Privacy Policy.
In order to show you the goods or services you are interested in, or to show you the goods or services you may wish to find when you search, we may collect your order information, browse information, your interests (you can fill in the account information). We may also obtain your other information for the reasonable need to provide service and improve the quality of service, including the relevant information you provided when you contact customer service, the questionnaire response information sent to us when you participate in the questionnaire survey, and the relevant information we obtain when you interact with our related parties, our partners. For information gathered from your various devices, we may associate them so that we can provide you with consistent services on these devices. We will keep your search content to make it easier for you to repeat your search or to show you the goods or services associated with your search content.
In order to show you information about goods or services that you are interested in, or to show you goods or services that you may expect to find when you search, we may collect your order information, your interests (which you can fill out in your account information). We may also have other information about you that we reasonably need to obtain in order to provide our Services and improve the quality of our Services, including information that you provide when you contact our customer service, the response information you sent to us when you participated in the survey, and the information we obtain when you interact with our affiliates and our partners. We may correlate information collected from your various devices so that we can provide you with consistent services across these devices. We will not provide your information to third parties without your express consent.
（c）Help you complete order placement and order management
When you ordering,information about the products or services you purchase, the amount of money you should pay and the method of payment will be stated in the order; you can fill in the consignee's fixed telephone number, email address information to add more contact information to ensure that the products can be delivered accurately, not filling in this information may affect the fulfillment of your order..
we will use your order information to carry out your identity verification, determine transactions, pay settlement, complete distribution, query orders for you and provide customer consultation service and after-sales service. We will also use your order information to determine whether your transaction is abnormal to protect your transaction security.
（d）Help you complete payment/settlement
Payment for order completion,you can choose the payment service provided by the related party of ECOVS or the third party payment organization (including Credit card, bank card, Paypal，Payoneer and other payment channels, hereinafter referred to as "payment organization ") in cooperation with ECOVS. The payment function itself does not collect your information, but we need to share your order number and transaction amount information with these payment organizations to confirm your payment instructions and complete payment.
At the same time, in order to complete the settlement of other business scenarios, including but not limited to supplier payment settlement, Reseller refund settlement, service provider commission settlement, logistics fee settlement, etc., we need to collect your payment institution information (such as credit card, bank account, PayPal, Payoneer, etc.), including but not limited to the account bank, account name, account, etc.
（e）Delivery of products and/or service functions
After you place an order and choose to pay on delivery or complete the payment online, ECOVS's related parties, suppliers, merchants working with ECOVS or third party distribution companies (hereinafter referred to as "distribution company ") will complete the delivery of the order for you. You know and agree that the related parties, suppliers, merchants or distribution companies of ECOVS and ECOVS will use your order information in the above process to ensure the safe delivery of your ordered items.
（f）Customer service and after-sales functions and returns We provide you with customer service assistance, including resolving your pre-sales, in-sales, after-sales and other customer service within the scope of service and dispute resolution applications. For the above purpose, we may contact you through online customer service, e-mail, telephone, SMS push notification. To ensure efficiency,we may contact you by automated text message, to the extent permitted by applicable law, in accordance with the User Agreement and the Payment Terms of Use.
To secure your account and system, we need you to provide the necessary information to verify your account identity.
In order to contact with you, help you solve the problem as soon as possible or record the solution and results of relevant problems,we may keep your communication with us, communication / call records and related contents (including account information, order information, other information you provide to prove the relevant facts, or contact information you leave). If you consult, complain or advise on a specific order, we will use your account information and order information.
（g）Receive email notification service
In the process of business development, in order for you to better enjoy the services of the ECOVS platform, we will send relevant notifications to your email as needed, including but not limited to changes in product status, inventory changes, product price updates, order status changes, marketing advertisements, etc
（h）Data exchange on third-party platforms
When you use the ECOVS 's product synchronization, order synchronization, waybill number synchronization, API shipment and other API functions involving third-party platforms (including but not limited to third-party sales platforms, Third-party logistics platforms, etc.), we will take your authorization separately, and obtain your relevant information according to the requirements of third-party platform authorization, including but not limited to domain name, account, password, App ID,App Key,App Secret (different platforms require different information) to achieve interoperability with third-party sales platforms for product data, order data, logistics data, etc.
We will not provide your information to third parties without your express consent.
（2）You should be fully aware that we do not require your authorization to collect or use information under the following circumstances:
A. Relating to public security, public health and vital public interests;
B. Related to criminal investigation, prosecution, trial and execution of sentences;
C. In order to safeguard The information subject or other personal life, property and other vital legitimate rights and interests, but it is difficult to obtain their consent;
D. The information involved is disclosed to the public by the subject or guardian of information;
E. Your information collected from legally disclosed information, such as legal news reports, government information disclosure and other channels;
F. Necessary to sign and perform the contract according to your request;
G. Necessary to maintain the safe and stable operation of the products and/or services provided, such as the detection and disposal of failures of the products and / or services;
H. Necessary for legitimate news reporting;
I. Where an academic research institution carries out statistical or academic research on the basis of the public interest and when it provides the results of academic research or description to the public, it de-identifies The information contained in the results;
J. Other circumstances provided for by laws and regulations.
（3）The circumstances in which we obtained your information from a third party:When we get your information from a third party, we get your authorization separately.
（4）Rules for the use of your information
A. We will use The information collected to achieve our products and / or service functions as agreed in this Privacy Policy.
B. Please understand and agree that for all information you provide when using our products and / or services, unless you delete or reject our collection through system settings, it will be considered as an ongoing authorization to agree to our use during your use of our products and / or services. When you cancel your account, we will stop using and delete your information. The cancellation account can contact customer service for offline cancellation.
C. We will make statistics on the use of our products and / or services, and may share these statistics with the public or third parties to show the overall trend of our products and / or services. But these statistics do not contain any of your identification information.
D. When we display your information, we desensitize your information by including content replacement, anonymous processing to protect your information security.
E. When we want to use your information for other purposes not specified in this Privacy Policy, or for other purposes, we will seek your express consent in advance. Please understand that the products and / or services we provide to you will be constantly updated and changed. If you choose to use other products and / or services that have not been specified in this Privacy Policy, before collecting your information, we will explain the purpose, method and scope of information collection to you in detail through agreement, page prompt and other ways, and ask for your consent.If you do not agree to provide the above information, you may not be able to use the product and / or service without prejudice to your use of existing products and / or services.
3、How do we use Cookies and similar technologies
（1）Use of Cookies
A. At present, the ECOVS only collects the browser language and the region for the data in the Cookies, in order to better adapt to the customer's location and display better results for the browser.。
B. We will not use Cookies for any purpose other than that stated in this Privacy Policy. Depending on your preferences, you can manage or delete Cookies. You can clear all Cookies saved on your computer. Most web browsers automatically accept Cookies, but you can usually modify your browser settings to reject them according to your needs; in addition, you can also clear all Cookies saved in the software. But if you do, you may need to personally change the user settings every time you visit the ECOVS website, and the corresponding information you have previously recorded will be deleted. And may have some impact on the security of the services you use.
（2）Log file
We can automatically collect system related and non personally identifiable information and store it in log files, which are automatically recognized by our web server. This information includes IP address (a unique address that identifies your computer on the internet), browser type, ISP, operating system, data/timestamp, and click stream data.
We may use this information that does not recognize users to analyze trends and manage our website or other website content. We will not associate these automatically collected information with personally identifiable information.
4、How do we share, transfer, and publicly disclose your information
（1）Sharing
A.We will not share your information with any company, organization or individual other than ECOVS, except in the following cases:
(a). Obtain your explicit consent or authorization in advance;
(b). Provided in accordance with applicable laws and regulations, requirements of legal procedures, mandatory administrative or judicial requirements;
(c) To the extent permitted by laws and regulations, it is necessary to provide protection against damage to the interests, property or safety of ECOVS, associated parties or partners of ECOVS, you or other ECOVS users or the public;
(d). Only by sharing your information can we achieve the core functions of our products and / or services or provide the services you need;
(e). Handle your disputes or disputes with others according to your request;
(f). Provided in accordance with the relevant agreements signed with you (including electronic agreements signed online and corresponding platform rules) or other legal documents;
(g). Use based on academic research;
(h). Use on the basis of public interest in conformity with laws and regulations.
B.We may share your information with our related party. But we only share the necessary information and are bound by the purposes stated in this Privacy Policy. If our related party wants to change the purpose of information processing, it will seek your authorization again
C.We may share your order information, account information, equipment information and location information to third parties such as partners to ensure the smooth completion of the services provided to you. But we will only share your information for legitimate, proper, necessary, specific, and explicit purposes, and will only share The information necessary to provide the product and / or service. Our partners have no right to use shared information for any other purpose. Our partners include the following types:
(a). Suppliers of goods or technical services. We may share your information with vendors that support our functionality. Such support includes supplying goods or providing infrastructure technical services, logistics and distribution services, payment services, data processing, etc. We share this information for the purpose of realizing the core shopping function of our products and/or services. For example, we must share your order information with the logistics service provider to arrange delivery; When the goods or services you order are shipped or provided by the supplier directly, we need to share the ordering information and receiving information in your order with the supplier to instruct them to deliver the goods or provide the service.
(b). Third-party merchants. We must share your order information and necessary information related to the transaction with the third party merchants to realize your demand of purchasing goods or services from them (such as shopify), and enable them to complete the follow-up after-sales service.
D.For the companies, organizations and individuals with whom we share information, we will sign strict confidentiality agreements with them, requiring them to handle information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures, in order to ensure the safety and control of the data in a third party.
E. In order to comply with the law, perform, or apply our terms of use and other agreements, or in order to protect ECOVS, you or other ECOVS users' rights and their property or security, however, this does not include commitments in violation of this privacy policy and sell for profit purpose, rent, share or otherwise disclose information.
（2）Transfer
We will not transfer your information to any company, organization or individual, except in the following circumstances:
A. Obtain your express consent or authorization in advance;
B. Provide according to the applicable laws and regulations, the requirements of legal procedures, mandatory administrative or judicial requirements necessary;
C. Comply with the relevant agreements signed with you (including signed online electronic agreements and the corresponding platform rules) or other legal documents;
D. In the case of mergers, acquisitions, asset transfers or similar transactions involving the transfer of information, we will require the new company or organization holding your information to continue to be subject to this Privacy Policy, otherwise, we will require the company or organization to re-seek your authorized consent.
（3）Public disclosure
We will only publicly disclose your information under the following circumstances and on the condition that we adopt industry-standard security measures:
A. According to your needs, disclose your designated information in a manner that you expressly agree to;
B. If your Information is required by laws, regulations, mandatory administrative law enforcement or judicial requirements, we may publicly disclose your information in accordance with the required information type and disclosure method. Subject to compliance with laws and regulations, when we receive a request for disclosure of such information, we will require that the corresponding legal documents, such as subpoena or letter of investigation, be produced. We strongly believe that the information we are asked to provide should be as transparent as the law allows. We carefully review all requests to ensure that they have lawful basis and are limited to data that law enforcement has a legal right to obtain for a specific investigative purpose. To the extent permitted by laws and regulations, the documents we disclose are protected by encryption keys.
5、How do we protect and store your information
（1）Our technologies and measures to protect your information
We attach great importance to the security of your information and will take all reasonably practicable measures to protect your information:
A、Technical measures for data security
We will adopt industry-standard security measures, including establishing reasonable regulations and norms and security technologies to prevent your information from being accessed, used or modified without authorization, and to avoid data damage or loss.
ECOVS’s network service adopts encryption technologies such as Transport Layer Security Protocol and provides browsing services through HTTPS to ensure the security of user data in the process of transmission.
B. We grant access to information only to those employees and partners of ECOVS and its affiliates who have a need to know such information, and set up strict access control and monitoring mechanisms for this purpose. We also require all persons who may have access to your information to fulfill the corresponding confidentiality obligations. Failure to meet these obligations may result in legal liability or termination of the cooperative relationship with ECOVS
C. We will take all reasonably practicable steps to ensure that no irrelevant information is collected.
D. The Internet is not an absolutely safe environment, and email, instant messaging, social software and other ways of communication with other users can not be determined to be completely encrypted, we suggest that you should use complex password when using such tools, and pay attention to protecting your information security. When trading online products and/or services with third parties through ECOVS, you will inevitably have to disclose your information, such as contact information or postal address, to the counterparty or potential counterparty. Please protect your information and provide it to others only when necessary.
E. Security incident disposal
In order to deal with the possible risks of information disclosure, damage and loss, ECOVS has formulated a number of systems to clarify the classification standards of security incidents and security vulnerabilities and the corresponding processing procedures. ECOVS has also established a special emergency response team for security incidents. According to the requirements of security incident disposal standards, ECOVS will launch safety plans for different security incidents, put a stop to losses, analyze, locate, formulates remedial measures, and cooperates with relevant departments to trace and deal with the source of breach.
In case of information security incident, we will inform you in a timely manner in accordance with the requirements of laws and regulations: the basic information of the security incident and its possible impact, the measures we have taken or will take to deal with it, the suggestions you can take to prevent and reduce the risk, the remedial measures, etc. At the same time, we will timely inform you of the relevant situation of the incident through email, letter, phone, push notification, etc. When it is difficult to inform the subject of information one by one, we will take a reasonable and effective way to release the announcement. At the same time, we will also comply with the requirements of the regulatory authorities and proactively report the disposal of information security incidents.
F. The Internet environment is not completely secure, and we will try our best to ensure or guarantee the security of any information you send us. If our physical, technical or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering or destruction of information, which causes damage to your legitimate rights and interests, we will assume the corresponding legal liability.
（2）Preservation of your information
A、We operate and may continue to operate servers in multiple jurisdictions around the world, so the servers that use and store your data may not be within your jurisdiction. You hereby agree to transfer your data to the corresponding server location for the purposes described in this privacy agreement or directly related purposes. If you provide data related to related parties, you guarantee that you have obtained their consent to transfer their data to the corresponding server location for the purpose described in this privacy agreement or directly related purposes. If such transfer is made, it shall be in accordance with the current requirements of applicable laws.
We take the security of your (and related parties') data seriously. We utilize and utilize various administrative, technical, and physical safeguards and security measures to protect data from accidental, illegal, or unauthorized destruction, loss, alteration, access, disclosure, or use, as well as any other illegal form of processing. For example, in some of our services, we will use encryption techniques such as SSL to protect certain sensitive information you provide us with. All data is protected and restricted to authorized personnel and subcontractors.
B、During your use of our products and/or services, your information will be retained for the period specified in this Policy for the purposes stated in this Policy and in accordance with the laws of the place where it is stored that have mandatory retention requirements. After the retention period is extended, we will delete your information or anonymize it as required by applicable laws.
C、If we terminate the Service or operation, we will notify you at least 30 days in advance and delete or anonymize your information after the termination of the Service or operation.
6、Your rights over your information
ECOVS attaches great importance to your concerns about your information and will make every effort to protect your rights to access, correct, delete and withdraw your consent to your information, so that you have full ability to protect your privacy and security. Your rights in this regard include:
A. Access and correct your information
B. Delete your information
You may request us to delete your information under the following circumstances:
(a). If we process information in violation of laws and regulations;
(b). If we collect and use your information without obtaining your consent;
(c). If we process information in violation of our agreement with you;
(d). If we terminate the Services and Operations.
If we decide to respond to your deletion request, we will also notify the entities that receive your information from us to delete it in a timely manner, unless otherwise required by laws and regulations, or those entities have obtained your independent authorization. If we respond to your deletion request, we do not guarantee that the corresponding information will be removed from the backup system immediately, but we will remove this information when the backup system is updated.
C. Change the scope of your authorized consent or withdraw your authorization
You may change the extent to which you authorize us to continue collecting information or revoke your authorization by deleting information, turning off device functions, setting privacy Settings in the ISC store or software, etc. You may also withdraw our full authorization to continue collecting your information by closing your account.。
D. Cancel third-party platform authorization
You can cancel the authorization of third-party platforms by deleting the authorization and other functions, including third-party sales platforms, Third-party logistics platforms and other third-party platforms acquired by the ECOVS
Please understand that each business function requires some basic information to complete. After you withdraw your consent or authorization, we cannot continue to provide the corresponding services for you and will no longer process your corresponding information. However, your decision to withdraw your consent or authorization will not affect the processing of information previously carried out under your authorization.
E. Respond to your request
If you are unable to access, correct or delete your information by the above means, or you need to access, correct or delete other information generated by you when using our products and/or services, or you believe that ECOVS violates any laws, regulations or agreement with you regarding the collection or use of your information, you can contact us by email at it.ecovs@panexwd.com or by other means set forth in ECOVS. For security reasons, we may require you to provide a written request, or provide your identification documents, and we will respond to your request within 15 days after receiving your feedback and verifying your identity.
In accordance with the requirements of laws and regulations, we will not be able to respond to your request under the following circumstances:
(a). It is related to the performance of obligations stipulated by laws and regulations by the information controller;
(b). Those related to public safety, public health, or major public interests;
(c). Those related to a criminal investigation, prosecution, trial, and execution of judgment;
(d). There is sufficient evidence to show that you have subjective malice or abuse of rights;
(e). It is necessary to safeguard the life, property, and other important legitimate rights and interests of the subject of information or other individuals but whose consent is difficult to obtain;
(f). Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
(g). Involving commercial secrets.
7. Protection of information of minors
We believe it is the responsibility of parents or guardians to supervise their children's use of our products or services. However, we do not provide services directly to children, nor do we use children's information for marketing purposes.
If you are a parent or guardian and you believe that a minor has submitted information to ECOVS, you can contact us by visiting it.ecovs@panexwd.com to ensure that such information is removed immediately and to cancel the minor's subscription to any applicable ECOVS, service.
8. Notification and amendments
A. In order to provide you with better services and with the development of ECOVS 's business, this privacy policy will be updated accordingly. However, we will not reduce your rights under this Privacy Policy without your express consent. We will issue the updated version on ECOVS and notify you of the updated content through website announcement or other appropriate means before it takes effect. You are also requested to visit ECOVS to keep up to date with the latest Privacy Policy.
B. For material changes, we will also provide more notable notice (we will explain the specific changes to the privacy policy by means of email, text message or special notice on the browsing page).
The material changes referred to in this Privacy Policy include, but are not limited to:
(a). Major changes in our service model. Such as the purpose of information being processed, the type of information being processed, the way we use information, etc.;
(b). Major changes in our ownership structure, organizational structure, etc. Such as ownership changes caused by business adjustment, bankruptcy and merger;
(c). Changes in the main objects of information sharing, transfer or public disclosure;
(d). Any significant change in your right to participate in the processing of information and the way it is exercised;
(e). Changes in our responsible departments, contact methods and complaint channels for handling information security;
(f). The existence of high risk indicated by the information security impact assessment report.
If you continue to use our website, application, or service after the update of this policy, you agree to be bound by the updated policy. Unless otherwise specified, this policy and its updated versions shall take effect from the date of publication. We will also archive the old version of this privacy policy for your reference.
9. How to contact us
A、If you have any questions, comments or suggestions regarding this Privacy Policy or your information,please contact us through the following ways: it.ecovs@panexwd.com
B、If you find that information may have been leaked, you can email: it.ecovs@panexwd.com Complaints Report；
If you are not satisfied with our reply, especially if our information processing conduct has harmed your legitimate rights and interests，You can also seek a solution by filing a lawsuit with a court with jurisdiction in our location.